full terms & conditions

Revised effective date: Thursday 25th June 2025

(Content obtained legal copy from Legal123)

We offer the following services through the site:

Publishing services; including editing, writing, formatting, artwork, layout, graphic design, self-publishing support, storytelling guidance, and consultation.
Education services; including courses, online learning resources, mentoring, workshops, and educational materials and resources.
Therapeutic services; including self-development, personal, educational, holistic counselling, and career coaching.

WEBSITE DISCLAIMER

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by odetostories.com. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of odetostories.com. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, odetostories.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

We use cookies to make our website work, understand how it is used, and (with your permission) personalise content and show you relevant ads. Essential cookies are always on because the site needs them to function. You can opt out of all non-essential cookies, or manage cookies through your browser settings. For more information, see our Privacy Policy.

COPYRIGHT NOTICE

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

YOUR PRIVACY

Last updated: 25 June 2026

SECTION 1: ABOUT THIS POLICY

At odetostories.com, we take your privacy seriously. This policy explains in plain language what personal information we collect when you use our website, why we collect it, how we keep it safe, and what rights you have.

We handle your information in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024.

This policy covers any information collected through our website, online store, emails, and social media.

SECTION 2: WHAT WE COLLECT

When you make a purchase, create an account, sign up for our emails, or contact us, we may collect:

Your name and contact details (email, phone, address)
Your business name and ABN (if applicable)
Billing and shipping addresses
Payment details (processed securely by our payment provider and never stored on our servers)
Any messages, questions or feedback you send us
Survey responses
Social media handles (if you share them with us)

When you visit our website, we automatically collect some technical information:

Your IP address and approximate location
Browser type and device information
Which pages you visit, how long you stay, and where you came from
Cookie data (see Section 7)

SECTION 3: WHY WE COLLECT YOUR INFORMATION

We only collect information when we have a good reason to. Here is how we use it:

To fulfil your order: processing your purchase, arranging delivery, sending receipts and updates
To run your account: setting up and managing your account, saving your preferences
To communicate with you: responding to your questions, sending support replies
To send you marketing: newsletters and offers, only if you have opted in
To improve our website: understanding how people use our site so we can make it better
To keep things secure: detecting fraud and protecting our website and customers
To meet legal requirements: tax record-keeping and responding to legal requests

We only send marketing emails to people who have asked for them. You can unsubscribe at any time by clicking the link in any email or contacting us.

SECTION 4: AUTOMATED TOOLS AND AI

We may use automated tools or artificial intelligence to help run our business, for example:

Recommending products based on what you have browsed or purchased
Screening orders for potential fraud
Using chatbots to answer common questions
Analysing website traffic to spot trends

We do not use automated tools to make important decisions about you without a real person checking first. If you have concerns about how an automated tool has been used, contact us, and we will have someone review it.

SECTION 5: WHO WE SHARE YOUR INFORMATION WITH

We never sell or rent your personal information.

We do share it with a small number of trusted service providers who help us run our business. These include our payment processor, email platform, website host, analytics provider, advertising platforms, and shipping provider. Each of these providers is only allowed to use your information for the specific service they provide to us. They are required to keep it secure and confidential.

We may also share your information if we are legally required to do so, for example, in response to a court order or government request. If our business is sold or merged with another, your information may be transferred to the new owner under a confidentiality agreement.

SECTION 6: KEEPING YOUR INFORMATION SAFE

We take reasonable steps to protect your information, including:

Encrypting data sent between your browser and our website (SSL/TLS)
Restricting access so only staff who need it can see your information
Using secure, encrypted storage for sensitive data
Running regular security checks

No system is completely secure, but we do our best to protect your information.

We only keep your information for as long as we need it. As a guide:

Purchase and payment records: 7 years (required by tax law)
Your account details: while your account is active, plus 2 years
Marketing preferences: until you unsubscribe, plus 1 year
Support messages: 3 years after your issue is resolved
Website analytics: 26 months
Cookie consent records: 12 months

When we no longer need your information, we securely delete or anonymise it.

SECTION 7: COOKIES

Cookies are small files saved on your device when you visit our website. They help our site work properly and let us understand how people use it.

We use four types of cookies:

Essential: keeps the site working (e.g. your shopping cart). Always on.
Analytics: helps us see how people use the site. You can opt out.
Marketing: used to show you relevant ads. You can opt out.
Preferences: remembers your settings and choices. You can opt out.

When you first visit our website, you may see a cookie banner that lets you opt out of non-essential cookies. You can also manage cookies through your browser settings.

SECTION 8: WHAT HAPPENS IF THERE IS A DATA BREACH

If there is a data breach that is likely to cause you serious harm, we will:

Notify the Office of the Australian Information Commissioner (OAIC) as soon as possible
Let you know what happened, what information was involved, and what you can do to protect yourself
Take steps to contain the breach and reduce any further risk

This is in line with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.

SECTION 9: CHILDREN’S PRIVACY

Our services are not aimed at anyone under 18. We do not knowingly collect personal information from children. If we find out a child under 18 has given us their information without parental consent, we will delete it as quickly as possible.

If you are a parent or guardian and think your child has shared their information with us, please contact us straight away. We will comply with the Children’s Online Privacy Code currently being developed by the OAIC, which is expected to come into effect by December 2026.

SECTION 10: YOUR RIGHTS AND YOUR RIGHT TO TAKE ACTION

Under Australian privacy law, you have the right to:

Ask us what personal information we hold about you
Ask us to correct any information that is wrong or out of date
Ask us to delete your personal information (where we are not required by law to keep it)
Make a complaint if you think we have mishandled your information

To exercise any of these rights, contact us using the details in Section 13. We will respond within 30 days.

Since June 2025, the Privacy and Other Legislation Amendment Act 2024 gives individuals the right to take legal action for serious invasions of privacy. We encourage you to contact us first so we can try to sort things out directly.

SECTION 11: LINKS TO OTHER WEBSITES

Our website may link to other websites. We are not responsible for the privacy practices of those sites, so we encourage you to read their privacy policies before giving them any personal information.

SECTION 12: CHANGES TO THIS POLICY

We may update this policy from time to time. When we make changes, we will update the date at the top and post a notice on our website. If we make a major change that affects how we handle your information, we will do our best to let you know by email.

SECTION 13: CONTACT US

If you have any questions about this policy, want to exercise your privacy rights, or want to make a complaint, please get in touch at connect@odetostories.com. We aim to respond within 48 hours and to resolve any complaints within 30 days.

If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au or on 1300 363 992.

OUR RESPONSIBILITIES UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EU or UK you have certain rights and protections under the EU and UK GDPR regarding the processing of your Personal Data.

We collect, use and store your Personal Data to enable us to provide you with our goods or services and information about them. We rely on the following lawful means of processing your Personal Data:
– Where it is necessary to fulfil a contract with you. This includes where we collect your Personal Data to enable us to send you our goods or provide you with our services.
– Where you have given us valid consent to use your Personal Data. We will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where we email newsletters or send mobile phone notifications.
– We may also process your Personal Data where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.

YOUR RIGHTS AS AN EU OR UK RESIDENT

If you are a resident of the EU or UK you have various rights including the:
– Right to be informed;
– Right of access;
– Right to rectification;
– Right to object;
– Right to restriction of processing;
– Right to erasure or to be forgotten;
– Right to data portability; and
– Right not to be subject to automated processing.

If you want to access your Personal Data or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Data. If you would like to limit or request deletion of your Personal Data or exercise any other rights you can do so by contacting us.

WITHDRAWING YOUR CONSENT

You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails, by clicking unsubscribe or by using the opt out option through our App. If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

OUR COMPLIANCE

We comply with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries and the UK. All Personal Data stored on our platform is treated as confidential. It is stored securely and is only accessed by authorized personnel. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected. We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of Personal Data and we have adequate cyber security measures in place.

YOUR ACKNOWLEDGEMENT

By providing us with your Personal Data, you consent to us disclosing it to third parties who reside outside the EU or UK. We will ensure that those third parties are GDPR compliant.

If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have a right to lodge a complaint with the Australian Privacy Commissioner through their website: https://www.oaic.gov.au/privacy/privacy-complaints/

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern odetostories.com’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to odetostories.com and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

SECTION 1: AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and odetostories.com’s rights and obligations to each other.

SECTION 2: LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept that odetostories.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

SECTION 3: COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), odetostories.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

SECTION 4: DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of odetostories.com.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

SECTION 5: RETURNS AND REFUNDS

odetostories.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within [number] days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of odetostories.com.

SECTION 6: LINKS TO OTHER WEBSITES

odetostories.com may from time to time provide on the website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between odetostories.com and the owners of those websites. odetostories.com takes no responsibility for any of the content found on the linked websites.

odetostories.com’s website may contain information or advertisements provided by third parties for which odetostories.com accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

SECTION 7: DISCLAIMER

To the fullest extent permitted by law, odetostories.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. odetostories.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information on the website or as to the correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of odetostories.com to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

SECTION 8: YOUR PRIVACY

At odetostories.com, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. odetostories.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

SECTION 9: THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

SECTION 10: DISCLOSURE OF INFORMATION

odetostories.com may be required, in certain circumstances, to disclose information in good faith and where odetostories.com is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

SECTION 11: EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of odetostories.com. odetostories.com expressly excludes and does not permit you to use or access our website, to download any documents or information from our website or obtain any such documents or information through a third party. If you breach this term then odetostories.com will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. odetostories.com reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

SECTION 12: COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

odetostories.com expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or other form of electronic retrieval system.

SECTION 13: WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and odetostories.com concerning your use and access to odetostories.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

SECTION 14: EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

SECTION 15: CONSULTING SERVICES

By engaging our services, you agree that ode to stories is reliant on the information supplied by the client in order to provide the services and cannot be held responsible for any results of our services provided based on such client information. You are liable and fully responsible for any decisions you make based on our services or recommendations and any consequences which may result.

Any and all information on our website is educational and for information purposes only, intended to assist you. It is not to be construed as business advice and should not substitute professional advice based on your own business or personal circumstances.

SECTION 16: JURISDICTION

This agreement and this website are subject to the laws of WA and Australia. If there is a dispute between you and odetostories.com that results in litigation then you must submit to the jurisdiction of the courts of WA.